Relationship between image of and attitude toward “communication skills” in workers

シャカイジン　ニ　オケル　コミュニケーションリョク　イメージ　ト　タイド　トノ　カンレン

ワタナベ, アサミ

Watanabe, Asami

オオサカ ダイガク ダイガクイン ニンゲン カガク ケンキュウカ タイジン シャカイ シンリガク ケンキュウシツ

社会的スキル

社会人

イメージ

態度

communication skills

social skills

workers

image

attitude

In recent years, communication skills have become necessary for young people and are widely and commonly used. This study investigated the relationship between the image of and attitudes toward communication and social skills in workers older than 30 years and living in a metropolitan area. The results revealed that workers had been exposed to the phrase “communication skills” through mass media. The workers’ images of communication skills could be classified into 11 categories : ability to understand intentions, general interaction ability, mutual understanding ability, transmission ability, agreeing ability, receptivity to others, conversational ability, ability to form and maintain relationships, activeness, ability to understand situations, and negotiating ability. Participants who regarded communication skills as mutual understanding ability, receptivity to others, or the ability to form and maintain relationships tended to regard communication skills’ importance and trainability as high. By contrast, participants who regarded communication skills as the ability to understand situations, transmission ability, the ability to understand intentions, or agreeing ability tended to have a distrust of these skills. Participants who regarded communication skills as general interaction ability, conversational ability, or activeness tended to regard their importance and trainability as low. Furthermore, people with high social skills tended to regard communication skills as other-directed ability.