Decision making process underlying conversational behavior : Exploratory study from the point of view of conversational ability

カイワ コウドウ ノ イシ ケッテイ カテイ カイワ ノ ジョウズサ ノ カンテン ニヨル タンサクテキ ケントウ

ハタナカ, ミホ

Hatanaka, Miho

松井, 豊

マツイ, ユタカ

Matsui, Yutaka

オオサカ ダイガク ダイガクイン ニンゲン カガク ケンキュウカ タイジン シャカイ シンリガク ケンキュウシツ

社会的スキル

意思決定過程

コミュニケーション・モデル

conversation

social skills

decision making process

communication model

This study examined the intrapersonal processes underlying conversational behavior based on the inner state from the point of view of conversational ability. In study 1, participants were required to rate peer conversational abilities and report their own social skills. seven participants who are good at conversation（high group） and 11 participants who are not （low group） were extracted from all the participants. In study 2, the semi-structured interview of the inner state during conversation was conducted on both groups. The responses in the interviews were classified into 11 categories. Whereas, in the high group most remarks participants made fell under the categories, i.e., "taking account of partner's inner state and situation" and "immediacy", in the low group most remarks participants made fell under different categories, i.e., "dislike of conversation" and "insensitive". Quantification method of the third type was conducted on these categories. Finally, a decision making process model of conversational behavior which contains two stages of "situational judgment" and "cost-reward calculation" was proposed.

松井, 豊