The exploratory study regarding contents and regulating factors for expectations toward local civil servants

ジチタイ ショクイン ニ タイスル セイジン ノ キタイ ナイヨウ ト ソノ キテイイン ニ カンスル タンサクテキ ケントウ

タカハシ, ナオヤ

Takahashi, Naoya

松井, 豊

マツイ, ユタカ

Matsui, Yutaka

オオサカ ダイガク ダイガクイン ニンゲン カガク ケンキュウカ タイジン シャカイ シンリガク ケンキュウシツ

行政職員

社会的事象に対する期待

社会的イメージ

協働

local civil servants

administrative staff

expectation for social objects

social image

Co-production

This study examined the contents and regulating factors for expectations toward local civil servants. The regulating factors used for this study were images for local civil servants, experience in a public office, and individual traits. As a result of investigation for 239 adults, expectations toward local civil servants were classified into four contents－correcting preferential treatment, excluding privilege, improvement of custom and efficiency, promotion of public and fairness. These expectations were regulated by negative images of local civil servants, frequency to visit in a public office, and negative experiences in a public office. Also, people unsatisfied in life and respecting the formality held “correcting preferential treatment” expectation. Based on these results, the possibility attributing participant's dissatisfaction to local civil servants was discussed.

松井, 豊