New Comer in the Bakery Store: A Long-Term Exploratory Study Toward Design of Useful Service Robot Applications

Song, Sichao; Baba, Jun; Okafuji, Yuki; Nakanishi, Junya; Yoshikawa, Yuichiro; Ishiguro, Hiroshi

doi:https://doi.org/10.1007/s12369-024-01119-z

New Comer in the Bakery Store: A Long-Term Exploratory Study Toward Design of Useful Service Robot Applications

Song, Sichao; Baba, Jun; Okafuji, Yuki et al.

International Journal of Social Robotics, 2024, 16, 1901-1918

アクセス数:24件（2025-04-07 07:47 集計）

固定URL: https://hdl.handle.net/11094/98909

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タイトル	New Comer in the Bakery Store: A Long-Term Exploratory Study Toward Design of Useful Service Robot Applications
著者	著者名 Song, Sichao
	著者名 Baba, Jun
	NRID 1000050843950 1000050843950 著者名 Okafuji, Yuki
	NRID 1000000824327 1000000824327 ORCID 0000-0001-5920-5527 0000-0001-5920-5527 researchmap permalink j-nakanishi j-nakanishi Scopus Author ID 56437375500 56437375500 著者名 Nakanishi, Junya
	NRID 1000060418530 1000060418530 researchmap permalink yuichiroyoshikawa yuichiroyoshikawa Scopus Author ID 7201413552 7201413552 著者名 Yoshikawa, Yuichiro
	NRID 1000010232282 1000010232282 researchmap permalink read0013747 read0013747 Scopus Author ID 26643316500 26643316500 著者名 Ishiguro, Hiroshi
キーワード等	In the wild
	Long-term
	Product recommendation
	Real-world applications
	Sales promotion
	Service robot
内容	The version of record of this article, first published in International Journal of Social Robotics, is available online at Publisher’s website: https://doi.org/10.1007/s12369-024-01119-z.
抄録	In this study, we report a 6-month empirical study on a service robot deployed in a bakery shop. Recently, potential applications of service robots have been increasingly explored. However, further empirical knowledge is required to determine the optimal approach to design service robots for useful applications. We also address “usefulness” from two perspectives: the effects of a robot on customers’ shopping behavior and the practical benefits the robot could provide for human workers in its working environment. The results show that our robot achieved long-term effects on product recommendations for customers who visited the bakery store on a regular basis (weekly) but not for other customers. A thematic analysis of the interviews reflected the practical values that the staff expected from the robot. Based on these findings, we we outline key considerations for designing effective long-term service robot applications.
出版者	Springer Science and Business Media B.V.
収録物名	International Journal of Social Robotics
巻(号)	16
ページ	1901-1918
刊行年月	2024-10-08
言語	英語
ハンドルURL	https://hdl.handle.net/11094/98909
PISSN	18754791
eISSN	18754805
関連情報 (isIdenticalTo)	DOI (出版社版) https://doi.org/10.1007/s12369-024-01119-z
アクセス権	open access
権利情報	This article is licensed under a Creative Commons Attribution 4.0 International License.
出版タイプ	Version of Record
カテゴリ	学術雑誌論文 Journal Article

資源タイプ	学術雑誌論文
ローカル資源タイプ	学術雑誌論文
DCTERMS.bibliographicCitation	International Journal of Social Robotics. 2024, 16, p. 1901-1918
DC.title	New Comer in the Bakery Store: A Long-Term Exploratory Study Toward Design of Useful Service Robot Applications
DC.creator	Song, Sichao
	Baba, Jun
	Okafuji, Yuki
	Nakanishi, Junya
	Yoshikawa, Yuichiro
	Ishiguro, Hiroshi
DC.publisher	Springer Science and Business Media B.V.
DC.language' scheme='DCTERMS.RFC1766	英語
DCTERMS.issued' scheme='DCTERMS.W3CDTF	2024-10-08
DC.identifier	https://doi.org/10.1007/s12369-024-01119-z
DC.subject	In the wild
	Long-term
	Product recommendation
	Real-world applications
	Sales promotion
	Service robot
DC.description	The version of record of this article, first published in International Journal of Social Robotics, is available online at Publisher’s website: https://doi.org/10.1007/s12369-024-01119-z.
DCTERMS.abstract	In this study, we report a 6-month empirical study on a service robot deployed in a bakery shop. Recently, potential applications of service robots have been increasingly explored. However, further empirical knowledge is required to determine the optimal approach to design service robots for useful applications. We also address “usefulness” from two perspectives: the effects of a robot on customers’ shopping behavior and the practical benefits the robot could provide for human workers in its working environment. The results show that our robot achieved long-term effects on product recommendations for customers who visited the bakery store on a regular basis (weekly) but not for other customers. A thematic analysis of the interviews reflected the practical values that the staff expected from the robot. Based on these findings, we we outline key considerations for designing effective long-term service robot applications.
DC.rights	This article is licensed under a Creative Commons Attribution 4.0 International License.
DC.format	98909
citation_title	New Comer in the Bakery Store: A Long-Term Exploratory Study Toward Design of Useful Service Robot Applications
citation_author	Song, Sichao
	Baba, Jun
	Okafuji, Yuki
	Nakanishi, Junya
	Yoshikawa, Yuichiro
	Ishiguro, Hiroshi
citation_publisher	Springer Science and Business Media B.V.
citation_language	英語
citation_date	2024-10-08
citation_journal_title	International Journal of Social Robotics
citation_volume	16
citation_firstpage	1901
citation_lastpage	1918
citation_doi	https://doi.org/10.1007/s12369-024-01119-z
citation_public_url	https://hdl.handle.net/11094/98909

New Comer in the Bakery Store: A Long-Term Exploratory Study Toward Design of Useful Service Robot Applications

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