Simultaneous Dialogue Services Using Multiple Semiautonomous Robots in Multiple Locations by a Single Operator: A Field Trial on Souvenir Recommendation

Sakai, Kazuki; Kawata, Megumi; Meneses, Alexis; Ishiguro, Hiroshi; Yoshikawa, Yuichiro

doi:https://doi.org/10.1109/LRA.2024.3404752

Simultaneous Dialogue Services Using Multiple Semiautonomous Robots in Multiple Locations by a Single Operator: A Field Trial on Souvenir Recommendation

Sakai, Kazuki; Kawata, Megumi; Meneses, Alexis et al.

IEEE Robotics and Automation Letters, 2024, 9(7), 6280-6287

Number of Access:687（2025-10-10 18:27 Counts）

Identifier to cite or link to this item: https://hdl.handle.net/11094/97230

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Title	Simultaneous Dialogue Services Using Multiple Semiautonomous Robots in Multiple Locations by a Single Operator: A Field Trial on Souvenir Recommendation
Creator	NRID 1000080879445 1000080879445 researchmap permalink sakaikazuki sakaikazuki Scopus Author ID 57205401423 57205401423 CreatorName Sakai, Kazuki
	NRID 1000030914212 1000030914212 researchmap permalink mgkw mgkw Scopus Author ID 57204581259 57204581259 CreatorName Kawata, Megumi
	ORCID 0000-0001-6538-041X 0000-0001-6538-041X researchmap permalink alexis-meneses alexis-meneses CreatorName Meneses, Alexis
	NRID 1000010232282 1000010232282 researchmap permalink read0013747 read0013747 Scopus Author ID 26643316500 26643316500 ORCID 0000-0002-0805-7648 0000-0002-0805-7648 CreatorName Ishiguro, Hiroshi
	NRID 1000060418530 1000060418530 researchmap permalink yuichiroyoshikawa yuichiroyoshikawa Scopus Author ID 7201413552 7201413552 CreatorName Yoshikawa, Yuichiro
Subject	field experiment
	multiple robots
	natural dialog for HRI
	Social HRI
	telerobotics and teleoperation
Description	Sakai K., Kawata M., Meneses A., et al. Simultaneous Dialogue Services Using Multiple Semiautonomous Robots in Multiple Locations by a Single Operator: A Field Trial on Souvenir Recommendation. IEEE Robotics and Automation Letters 9, 6280 (2024); https://doi.org/10.1109/LRA.2024.3404752.
Abstract	Recently, teleoperation systems have been developed enabling a single operator to engage with users across multiple locations simultaneously. However, under such systems, a potential challenge exists where the operator, upon switching locations, may need to join ongoing conversations without a complete understanding of their history. Consequently, a seamless transition and the development of high-quality conversations may be impeded. This study directs its attention to the utilization of multiple robots, aiming to create a semiautonomous teleoperation system. This system enables an operator to switch between twin robots at each location as needed, thereby facilitating the provision of higher-quality dialogue services simultaneously. As an initial phase, a field experiment was conducted to assess user satisfaction with recommendations made by the operator using twin robots. Results collected from 391 participants over 13 days revealed heightened user satisfaction when the operator intervened and provided recommendations through multiple robots compared with autonomous recommendations by the robots. These findings contribute to the formulation of a teleoperation system that allows a single operator to deliver multipoint conversational services.
Publisher	Institute of Electrical and Electronics Engineers Inc.
Source Title	IEEE Robotics and Automation Letters
Volume (Issue)	9(7)
Page	6280-6287
Date of Issued	2024-06-01
Language	English
Handle URL	https://hdl.handle.net/11094/97230
eISSN	23773766
Relation.isIdenticalTo	DOI (Publisher Version) https://doi.org/10.1109/LRA.2024.3404752
Access Rights	open access
CopyRight	This article is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
oaire:version	Version of Record
Category	学術雑誌論文 Journal Article

Resource Type	journal article
Local Type	Journal Article
DCTERMS.bibliographicCitation	IEEE Robotics and Automation Letters. 2024, 9(7), p. 6280-6287
DC.title	Simultaneous Dialogue Services Using Multiple Semiautonomous Robots in Multiple Locations by a Single Operator: A Field Trial on Souvenir Recommendation
DC.creator	Sakai, Kazuki
	Kawata, Megumi
	Meneses, Alexis
	Ishiguro, Hiroshi
	Yoshikawa, Yuichiro
DC.publisher	Institute of Electrical and Electronics Engineers Inc.
DC.language' scheme='DCTERMS.RFC1766	English
DCTERMS.issued' scheme='DCTERMS.W3CDTF	2024-06-01
DC.identifier	https://doi.org/10.1109/LRA.2024.3404752
DC.subject	field experiment
	multiple robots
	natural dialog for HRI
	Social HRI
	telerobotics and teleoperation
DC.description	Sakai K., Kawata M., Meneses A., et al. Simultaneous Dialogue Services Using Multiple Semiautonomous Robots in Multiple Locations by a Single Operator: A Field Trial on Souvenir Recommendation. IEEE Robotics and Automation Letters 9, 6280 (2024); https://doi.org/10.1109/LRA.2024.3404752.
DCTERMS.abstract	Recently, teleoperation systems have been developed enabling a single operator to engage with users across multiple locations simultaneously. However, under such systems, a potential challenge exists where the operator, upon switching locations, may need to join ongoing conversations without a complete understanding of their history. Consequently, a seamless transition and the development of high-quality conversations may be impeded. This study directs its attention to the utilization of multiple robots, aiming to create a semiautonomous teleoperation system. This system enables an operator to switch between twin robots at each location as needed, thereby facilitating the provision of higher-quality dialogue services simultaneously. As an initial phase, a field experiment was conducted to assess user satisfaction with recommendations made by the operator using twin robots. Results collected from 391 participants over 13 days revealed heightened user satisfaction when the operator intervened and provided recommendations through multiple robots compared with autonomous recommendations by the robots. These findings contribute to the formulation of a teleoperation system that allows a single operator to deliver multipoint conversational services.
DC.rights	This article is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
DC.format	97230
citation_title	Simultaneous Dialogue Services Using Multiple Semiautonomous Robots in Multiple Locations by a Single Operator: A Field Trial on Souvenir Recommendation
citation_author	Sakai, Kazuki
	Kawata, Megumi
	Meneses, Alexis
	Ishiguro, Hiroshi
	Yoshikawa, Yuichiro
citation_publisher	Institute of Electrical and Electronics Engineers Inc.
citation_language	English
citation_date	2024-06-01
citation_journal_title	IEEE Robotics and Automation Letters
citation_volume	9
citation_issue	7
citation_firstpage	6280
citation_lastpage	6287
citation_doi	https://doi.org/10.1109/LRA.2024.3404752
citation_public_url	https://hdl.handle.net/11094/97230

Simultaneous Dialogue Services Using Multiple Semiautonomous Robots in Multiple Locations by a Single Operator: A Field Trial on Souvenir Recommendation

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