New Comer in the Bakery Store: A Long-Term Exploratory Study Toward Design of Useful Service Robot Applications

Song, Sichao; Baba, Jun; Okafuji, Yuki et al.

International Journal of Social Robotics, 2024, 16, 1901-1918

Number of Access:792（2025-10-10 18:27 Counts）

Identifier to cite or link to this item: https://hdl.handle.net/11094/98909

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Title
New Comer in the Bakery Store: A Long-Term Exploratory Study Toward Design of Useful Service Robot Applications
Creator
CreatorName
Song, Sichao
CreatorName
Baba, Jun
NRID
1000050843950 1000050843950
CreatorName
Okafuji, Yuki
NRID
1000000824327 1000000824327
ORCID
0000-0001-5920-5527 0000-0001-5920-5527
researchmap permalink
j-nakanishi j-nakanishi
Scopus Author ID
56437375500 56437375500
CreatorName
Nakanishi, Junya
NRID
1000060418530 1000060418530
researchmap permalink
yuichiroyoshikawa yuichiroyoshikawa
Scopus Author ID
7201413552 7201413552
CreatorName
Yoshikawa, Yuichiro
NRID
1000010232282 1000010232282
researchmap permalink
read0013747 read0013747
Scopus Author ID
26643316500 26643316500
ORCID
0000-0002-0805-7648 0000-0002-0805-7648
CreatorName
Ishiguro, Hiroshi
Subject
In the wild
Long-term
Product recommendation
Real-world applications
Sales promotion
Service robot
Description
The version of record of this article, first published in International Journal of Social Robotics, is available online at Publisher’s website: https://doi.org/10.1007/s12369-024-01119-z.
Abstract
In this study, we report a 6-month empirical study on a service robot deployed in a bakery shop. Recently, potential applications of service robots have been increasingly explored. However, further empirical knowledge is required to determine the optimal approach to design service robots for useful applications. We also address “usefulness” from two perspectives: the effects of a robot on customers’ shopping behavior and the practical benefits the robot could provide for human workers in its working environment. The results show that our robot achieved long-term effects on product recommendations for customers who visited the bakery store on a regular basis (weekly) but not for other customers. A thematic analysis of the interviews reflected the practical values that the staff expected from the robot. Based on these findings, we we outline key considerations for designing effective long-term service robot applications.
Publisher
Springer Science and Business Media B.V.
Source Title
International Journal of Social Robotics
Volume (Issue)
16
Page
1901-1918
Date of Issued
2024-10-08
Language
English
Handle URL
https://hdl.handle.net/11094/98909
PISSN
18754791
eISSN
18754805
Relation.isIdenticalTo
DOI (Publisher Version)
https://doi.org/10.1007/s12369-024-01119-z
Access Rights
open access
CopyRight
This article is licensed under a Creative Commons Attribution 4.0 International License.
oaire:version
Version of Record
Category
学術雑誌論文 Journal Article