Cloud Computing Challenges and Needs in Higher Education Institutions in Post-COVID-19 Times: A Case of a Japanese Survey

Soto, David; Shirai, Shizuka; Ueda, Mayumi; Higashida, Manabu; Uranishi, Yuki; Takemura, Haruo

doi:https://doi.org/10.1109/ACCESS.2024.3493422

Cloud Computing Challenges and Needs in Higher Education Institutions in Post-COVID-19 Times: A Case of a Japanese Survey

Soto, David; Shirai, Shizuka; Ueda, Mayumi et al.

IEEE Access, 2024, 12, 168043-168059

Number of Access:829（2025-08-14 10:00 Counts）

Identifier to cite or link to this item: https://hdl.handle.net/11094/99688

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Title	Cloud Computing Challenges and Needs in Higher Education Institutions in Post-COVID-19 Times: A Case of a Japanese Survey
Creator	CreatorName Soto, David
	NRID 1000030757430 1000030757430 researchmap permalink shizukas shizukas Scopus Author ID 56319504200 56319504200 ORCID 0000-0003-2676-3404 0000-0003-2676-3404 CreatorName Shirai, Shizuka
	NRID 1000030402407 1000030402407 researchmap permalink mayumiueda mayumiueda CreatorName Ueda, Mayumi
	NRID 1000040263339 1000040263339 researchmap permalink read0051669 read0051669 Scopus Author ID 25228238300 25228238300 CreatorName Higashida, Manabu
	NRID 1000000533738 1000000533738 researchmap permalink yukiuranishi yukiuranishi Scopus Author ID 35321680700 35321680700 CreatorName Uranishi, Yuki
	NRID 1000060263430 1000060263430 researchmap permalink read0089576 read0089576 ORCID 0000-0002-4645-6439 0000-0002-4645-6439 Scopus Author ID 7201655004 7201655004 CreatorName Takemura, Haruo
Subject	challenges
	Cloud computing
	COVID-19
	higher education institutions
	IT services
	technology organization environment framework
Description	Soto D., Shirai S., Ueda M., et al. Cloud Computing Challenges and Needs in Higher Education Institutions in Post-COVID-19 Times: A Case of a Japanese Survey. IEEE Access 12, 168043 (2024); https://doi.org/10.1109/ACCESS.2024.3493422.
Abstract	Cloud computing has become essential for Higher Education Institutions (HEIs) due to its high availability, scalability, and support for virtual learning environments. The COVID-19 pandemic further accelerated this trend, prompting HEIs to transition their learning environments to the cloud. Consequently, this rapid shift has introduced post-adoption challenges, including security and privacy concerns, compliance, cost management, technical expertise, and the necessity of reliable Internet connectivity. Previous research has primarily focused on frameworks for cloud adoption in HEIs. However, there is a gap in studies addressing post-adoption challenges. Particularly in Japanese higher education, despite high adoption rates, HEIs are still facing institutional and technical difficulties in effectively leveraging cloud benefits. To address this gap, this paper presents an exploratory study conducted in 97 Japanese HEIs through a questionnaire based on the Technology-Organization-Environment (TOE) framework to examine the cloud post-adoption benefits and challenges. The survey assessed nine factors and various institutional attributes. Findings confirmed a high adoption level in Japanese HEIs (99%), with Hybrid Cloud (56%) and Software as a Service (SaaS) (96%) being prevalent. COVID-19 significantly influenced cloud adoption, with 92% of HEIs acknowledging increased awareness and use of cloud technologies, and 70% recognizing that cloud-based apps facilitated more efficient learning. Nonetheless, data security remains a concern, with 55% of HEIs worried about data leakage, unauthorized access, and storing critical information in the cloud. Future initiatives should address reported barriers such as budget management within the Pay-as-you-go model, lack of expertise, and the development of frameworks for continuous cloud operations in HEIs.
Publisher	Institute of Electrical and Electronics Engineers Inc.
Source Title	IEEE Access
Volume (Issue)	12
Page	168043-168059
Date of Issued	2024-11-21
Language	English
Handle URL	https://hdl.handle.net/11094/99688
eISSN	21693536
Relation.isIdenticalTo	DOI (Publisher Version) https://doi.org/10.1109/ACCESS.2024.3493422
Access Rights	open access
CopyRight	This article is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
oaire:version	Version of Record
Category	学術雑誌論文 Journal Article

Resource Type	journal article
Local Type	Journal Article
DCTERMS.bibliographicCitation	IEEE Access. 2024, 12, p. 168043-168059
DC.title	Cloud Computing Challenges and Needs in Higher Education Institutions in Post-COVID-19 Times: A Case of a Japanese Survey
DC.creator	Soto, David
	Shirai, Shizuka
	Ueda, Mayumi
	Higashida, Manabu
	Uranishi, Yuki
	Takemura, Haruo
DC.publisher	Institute of Electrical and Electronics Engineers Inc.
DC.language' scheme='DCTERMS.RFC1766	English
DCTERMS.issued' scheme='DCTERMS.W3CDTF	2024-11-21
DC.identifier	https://doi.org/10.1109/ACCESS.2024.3493422
DC.subject	challenges
	Cloud computing
	COVID-19
	higher education institutions
	IT services
	technology organization environment framework
DC.description	Soto D., Shirai S., Ueda M., et al. Cloud Computing Challenges and Needs in Higher Education Institutions in Post-COVID-19 Times: A Case of a Japanese Survey. IEEE Access 12, 168043 (2024); https://doi.org/10.1109/ACCESS.2024.3493422.
DCTERMS.abstract	Cloud computing has become essential for Higher Education Institutions (HEIs) due to its high availability, scalability, and support for virtual learning environments. The COVID-19 pandemic further accelerated this trend, prompting HEIs to transition their learning environments to the cloud. Consequently, this rapid shift has introduced post-adoption challenges, including security and privacy concerns, compliance, cost management, technical expertise, and the necessity of reliable Internet connectivity. Previous research has primarily focused on frameworks for cloud adoption in HEIs. However, there is a gap in studies addressing post-adoption challenges. Particularly in Japanese higher education, despite high adoption rates, HEIs are still facing institutional and technical difficulties in effectively leveraging cloud benefits. To address this gap, this paper presents an exploratory study conducted in 97 Japanese HEIs through a questionnaire based on the Technology-Organization-Environment (TOE) framework to examine the cloud post-adoption benefits and challenges. The survey assessed nine factors and various institutional attributes. Findings confirmed a high adoption level in Japanese HEIs (99%), with Hybrid Cloud (56%) and Software as a Service (SaaS) (96%) being prevalent. COVID-19 significantly influenced cloud adoption, with 92% of HEIs acknowledging increased awareness and use of cloud technologies, and 70% recognizing that cloud-based apps facilitated more efficient learning. Nonetheless, data security remains a concern, with 55% of HEIs worried about data leakage, unauthorized access, and storing critical information in the cloud. Future initiatives should address reported barriers such as budget management within the Pay-as-you-go model, lack of expertise, and the development of frameworks for continuous cloud operations in HEIs.
DC.rights	This article is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
DC.format	99688
citation_title	Cloud Computing Challenges and Needs in Higher Education Institutions in Post-COVID-19 Times: A Case of a Japanese Survey
citation_author	Soto, David
	Shirai, Shizuka
	Ueda, Mayumi
	Higashida, Manabu
	Uranishi, Yuki
	Takemura, Haruo
citation_publisher	Institute of Electrical and Electronics Engineers Inc.
citation_language	English
citation_date	2024-11-21
citation_journal_title	IEEE Access
citation_volume	12
citation_firstpage	168043
citation_lastpage	168059
citation_doi	https://doi.org/10.1109/ACCESS.2024.3493422
citation_public_url	https://hdl.handle.net/11094/99688

Cloud Computing Challenges and Needs in Higher Education Institutions in Post-COVID-19 Times: A Case of a Japanese Survey

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